Returns
We hope that you are pleased with your order but understand that on occasions there may be a reason that you would like to return an item to us. We do aim to make this process as simple as possible.
It is important that you check your order confirmation prior to the despatch of your order to check the product ordered is correct and the shipping address. Please also check an order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order you will need to contact our customer service team to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer.
14 days returns policy for peace of mind
Our returns policy is normally valid for 14 days from receipt of an item. You therefore have 14 days from the date you receive your item from https://www.pureiscbd.com/ to inform our Customer Services team that you wish to return the item if it is unsuitable.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
Faulty goods or damaged products
In the unlikely event that a product is faulty, please email: orders@pureiscbd.com. or call our Customer Services team on 01284 715283. (Monday to Friday 9.am to 4.30pm). We will advise where and how the items should be returned and provide you with the appropriate paperwork. Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Please note, if an item develops a fault through misuse or user damage and is not the result of a manufacturing fault or shortfall we will be unable to exchange or refund your purchase.
Refunds
We will refund you within 14 days of the goods being returned to us. If you have requested an exchange, a replacement order will arrive in approximately 7 days on receipt of your product being returned to us.
Data Protection
By agreeing to these terms and conditions you acknowledge and accept our Data Protection Act Policy and agree to opt in. You may, of course opt out at any time by following the directions in our Data Protection Act Policy.
